Fraud Protection: Resources to Help You Protect Yourself from Fraud

Knowing what to look out for can help you avoid fraud.

Online and Mobile Security Guarantee

Our Consumer Online and Mobile Banking Guarantee¹ means that you are not liable for unauthorized transfers or bill payments made via Online or Mobile Banking if reported promptly. See our Online and Mobile Security Guarantee

How we help protect you

Security protocols

Real-time monitoring to detect suspicious account activity.

Timely alerts for potential fraud delivered via mobile app, text², email or phone

Comprehensive protection from threats, powered by an award-winning cybersecurity team

Security features

Mobile notifications deliver security alerts to your phone without the need to log in

Advanced authentication tools such as multi-factor authentication and biometrics help validate your identity

Paperless communications reduce the risk of lost, delayed or stolen mail

Digital tools

Manage and monitor accounts from almost anywhere with our mobile app

Check your security level in our Security Center

Ask Erica³ to lock or unlock a misplaced debit card or replace a lost or stolen card

Help protect yourself - complete the fraud checklist

Boost your security level

Watch your meter rise as you enable recommended features and help protect your accounts from fraud.
Spot the scams

Scam prevention starts with awareness. Know the tactics to help stop scams before they start.
Stay in the know

Opt in to receive push alerts and keep your contact info up to date so we can notify you about suspicious activity. Log in to the app, go to Alerts and update your settings to receive alerts on your mobile device.
Add extra protection

Enable biometrics, like Touch ID or Face ID, for fast, secure log in and an additional layer of security.
Defend your devices

Consider installing antivirus software and keep your browser and operating systems up to date
Strengthen your passwords

Create strong, unique passwords for every account. How to manage passwords
Know who to trust

Understand the risks of sharing data with third-party apps. Review third-party access

Explore more

Take your security to the next level

Check your security level with our meter

Watch out for check fraud

Consider writing fewer checks, plus more tips

The Consumer Online and Mobile Banking Guarantee does not apply to Mobile Check Deposits or small business accounts.For Mobile Check Deposits, in the Mobile Banking app, select Get Help then Mobile Check Deposit for details. For liability rules applicable to small business, please see the Online Banking Service Agreement and Deposit Agreement and Disclosures Back to content
Your mobile service provider may charge for sending and receiving text messages on your mobile phone. Check with your service provider for details on specific fees and charges that may apply. Back to content
The screens depicted above are for illustrative purposes only and may not appear exactly as Erica responds in the mobile app. The mobile feature, Erica, is only available in the English language. The feature requires that you download the latest version of the Mobile Banking app and is only available in the Mobile Banking app for select iOS and Android devices. Message and data rates may apply. Your chat may be recorded and monitored for quality assurance. For SafeBalance Banking® for Family Banking accounts, the parent owner and their child age 13 or older have access to Erica.Back to content

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