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Report Suspicious Activity

We're here to help, with the info you need to report suspicious activity.

How to report suspicious activity

If you responded to a suspicious call, text or email, call the number on your card or bank statement.

Forward suspicious emails or texts that use Bank of America's name to abuse@bofa.com

Forward a suspicious text message to your cell phone provider at 7726 (SPAM).

If you suspect fraud, contact us right away

Lock your card
Misplacing a card is common. Learn how to lock your debit card to help prevent unauthorized transactions – plus how to unlockFootnote 1 it once you find your card.

 

ATM, debit, check & Zelle®2
Log into Online Banking or call:

800-432-1000 / 877-366-1121

International collect:
1-315-724-4022 (cell phone roaming charges may apply)

Consumer credit card
Log into Online Banking or call:

800-732-9194 / 800-421-2110

International collect:
1-302-738-5719 (cell phone roaming charges may apply)

Wire transfers
877-337-8357

International collect:
1-302-781-6374

Home loans
800-669-6607

Mon–Fri 8 a.m.-9 p.m. ET

Home equity lines of credit
800-934-5626

Mon–Fri 8 a.m.-9 p.m. ET

Auto
800-215-6195

Mon–Fri 8 a.m.-8 p.m. ET

All other account types
800-432-1000

International collect:
1-315-724-4022
(cell phone roaming charges may apply)

Mon–Fri 7 a.m.-10 p.m. (local time)

If you think there’s a potential security issue on any Bank of America product, email security@bofa.com and include:

 

  • Your contact information.
  • A general description of the issue. Don’t include specific details until Bank of America has established a secure connection with you.
  1. We may allow you to lock your physical debit card or virtual card(s). You must lock each card type individually. Locking your physical card will not lock your virtual card(s). Each virtual card must be locked individually. We may provide you the ability to apply or remove a lock at your discretion via Online and/or Mobile Banking. Locking your physical debit card will not lock or prevent transactions from being authorized using your digital card for debit or for any virtual cards stored in digital wallets. Locking your card is not a replacement for reporting your card lost or stolen. This feature is available on the Mobile App for iPad, iPhone and Android devices and Online Banking for your physical debit card and on the Mobile Banking app only for your digital card. Data connection required for Mobile app and wireless carrier fees may apply. Back to content
  2. Zelle® and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.Back to content