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Alert: Bank impersonation scams

A growing imposter scam involves criminals posing as your bank and government agencies, falsely claiming that an employee who worked on your account is under investigation and your money must be moved to a "new" or "safe" account.

We’ve been seeing an increase in scammers using advanced technology to convincingly pose as banks. These criminals may spoof legitimate phone numbers, emails, texts or websites and claim there is fraud or an issue with your account. Their goal is to pressure you into acting quickly so you share personal information or move money.

Watch for these red flags
  • Unexpected calls, texts or emails claiming urgent account problems
  • Messages that pressure you to act immediately or keep the request confidential
  • Requests for passwords, PINs or one time verification codes
  • Instructions to move money outside of your existing accounts or to purchase gift cards and/or crypto currency

How to help protect yourself
  • Stop. Urgency is a common scam tactic.
  • Verify. Contact your bank using the number on your card or statement—never one provided in the message.
  • Protect. Taking time to stop and verify can help protect your finances, your information and your peace of mind.

 

Bank of America may ask you to confirm account activity, but we will never ask for your password, verification code, or for you to send money to us or anyone else in conjunction with that request.

Visit the Security Center regularly for the latest trends and log in to Mobile and Online banking to check your security level and enable additional features to help better protect your account.

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