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Help protect yourself from fraud and identity theft

 

We're continuously working to help keep your accounts and information secure but helping prevent fraud and scams is everyone’s responsibility. Let’s work together. 

 

What we do: What you can do:

Help keep your personal and financial information protected and secure through responsible information collection and processing

Help keep your personal information secure and monitor your accounts regularly

Watch your accounts for suspicious activity, and alert you to potential fraud via the mobile app, text and email alertsFootnote 1 or phone calls

Turn on push alerts and keep your contact information up to date so we can contact you if we notice unusual activity.

Protect against threats with an award-winning cybersecurity team that delivers comprehensive security

Help protect your devices, use strong passwords and the latest software, and turn on multifactor authentication  

 

Despite the efforts identified above, Fraud and identity theft can still occur when a fraudster wrongfully gains access to your personal information and uses that information to commit fraudulent acts.

Know the warning signs - Knowing what to look out for can help prevent fraud sooner:
  • You notice unauthorized activity on your bank account or spot new accounts on your credit report.
  • You receive communications about an issue with your taxes, or about a debt that you don’t owe.
  • You’re alerted that your account was accessed from a new device you don’t recognize.
  • You’re unexpectedly denied credit.

Help protect yourself:

Fraud and ID theft can happen to anyone but taking these steps will help reduce the risk of becoming a victim:

Monitor your accounts and credit reports
  • Regularly review bank accounts and statements to ensure there's no unauthorized transactions.
  • Review your credit reports and look for any accounts that you do not recognize.
  • If you are concerned about fraud consider freezing your credit with all three bureaus to help limit access to your credit reports and prevent unauthorized new accounts from being opened using your information.

Protect your devices
  • Keep your devices updated with the latest browser, operating system and antivirus software.
  • Use a strong password. Secure your devices and home Wi-Fi network with a unique password containing at least eight characters.
  • Enable biometrics such as fingerprint sign-on and retina or facial recognition, if available.

Control access to your accounts
  • Create a strong password for each of your accounts and never use the same password on multiple websites.
  • Use multifactor authentication to add an extra layer of protection when signing into your accounts.
  • Activate account alerts to help monitor your finances and keep your accounts safe. 
  • Keep your phone number and email address up to date on your financial accounts so someone can contact you if anything looks suspicious.

Keep your personal information secure
  • Never give out your personal information via email, text or to an unsolicited caller. It may be a scam.
  • Switch to paperless statements and shred documents, such as tax forms, bank statements and medical bills that contain sensitive information.
  • Avoid carrying your Social Security number in your wallet and only share it when necessary.
  • Don't overshare on social media and use privacy controls so your personal information isn’t public.
  • Discuss internet safety with children and older adults in your life to prevent them from sharing information.

Explore more

Fraud Checklist

Knowing what to look out for can help you avoid fraud

What to do if you experience fraud or a scam

Steps to take to move forward

  1. Your mobile service provider may charge a fee for sending and receiving text messages on your mobile phone. Check with your service provider for details on specific fees and charges that may apply. Back to content