In a growing imposter scam targeting banking customers, cybercriminals pose as your bank or a government agency. They falsely claim that an employee who worked on your account is under investigation and that your money must be moved to a "new" or "safe" account.

With imposter scams, the threat may feel legitimate, but the person contacting you is not. Scammers are experts at impersonation. They use increasingly sophisticated tactics, including AI, to pose as trusted organizations, law enforcement, tech support, friends, and family. They may spoof phone numbers, websites and email addresses, urging you to ignore security warnings so they can gain your trust and steal your information and money.

Bank of America may call or text to verify unusual activity, but we will not ask you to move money to a new account or send money to us or anyone else.

Help protect yourself from imposter scams: 

• Be suspicious of urgent requests: Phrases like "Act now" are often used to pressure you into responding before you can verify the request.Avoid public Wi‑Fi when possible, especially in airports, hotels and cafés. Never use them to access financial accounts.
• Stop before you act: Even if a request appears legitimate or comes from someone you know, verify independently. 
• Avoid clicking links or calling numbers provided in unexpected message: Instead, enter the website address directly into your browser or call a trusted number, such as the one on the back of your card or statement.
   

If something feels off, trust your instincts. A few minutes spent verifying could protect your information and your money.